Support
A person answers, usually within a business day.
Write to support@dmswift.com from the email address on your account. Most questions are answered within one business day; Business and Agency plans get priority.
Contact
| For | Write to | Typical first answer |
|---|---|---|
| Product questions and bugs | support@dmswift.com | Within 1 business day; priority on Business and Agency |
| Billing and refunds | support@dmswift.com | Within 1 business day |
| Security reports | support@dmswift.com, subject "Security" | Within 2 business days |
| Privacy and data requests | privacy@dmswift.com | Within the time the law requires, usually far sooner |
| Accessibility | accessibility@dmswift.com | Within 2 business days |
| Reporting abuse: an unwanted message, a scam or a harmful link from a business using dmswift | abuse@dmswift.com | Within 5 business days; urgent cases sooner |
Business days are Sunday to Thursday, Israel time. We answer in English or Hebrew.
dmswift never messages anyone outside Meta's 24-hour window or after they opt out. Businesses using it must follow our Acceptable Use Policy.
Help yourself first
Help guides
Connect Instagram and your Facebook Page step by step, with fixes for the common snags.
API and MCP docs
Authentication, scopes, every tool and route, errors and limits.
Connect your agent
Step-by-step guides for Claude, ChatGPT, Cursor, n8n and WhatsApp agents.
Pricing and billing
Plans, the trial, upgrades, downgrades and the money-back policy.
Data deletion
Delete your account, a channel, or your data as someone who messaged a business.
Things that help us help you
- The channel's name and platform, and roughly when the problem happened.
- The campaign or post involved, and what you expected to happen.
- For an API or MCP issue: the error's
codeandnext_step, and the tool or route you called. Never send your API key.
Frequently asked questions
Is there live chat?
Not yet. Email reaches the person who builds the product, which is usually faster than a queue.
Where can I see if something is down?
There is no public status page yet. If something looks down, write to support@dmswift.com and we will confirm what is happening and when it will be fixed.
Related
Docs
How to authenticate, every scope, every MCP tool and REST route, webhooks with signatures, errors and limits for dmswift's Facebook and Instagram API and MCP server.
Security
How dmswift protects your Meta tokens and data, limits what AI agents and API keys can do, signs webhooks, backs up, deletes data, and how to report a vulnerability.
Pricing
Starter $19, Pro $49, Business $129 and Agency $299 a month, with a 7-day Pro trial. Metered by messages, posts and agent actions, never by contacts.
Connect a Page and try it on your next post.
7 days of Pro, no card. Then choose a plan.