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Terms of Service

Last updated: November 3, 2026 · Version 2026-10-20

1. Who you are contracting with

dmswift is owned and operated by Noam Shmuel Nissan, a sole proprietor in Israel, trading as dmswift ("dmswift", "we", "us"). Postal address: 4 HaKomemiut St., Shomron, Israel. Contact: support@dmswift.com.

These terms are an agreement between you and dmswift. By creating an account, signing in, or using the service you accept them. If you use dmswift for a business, you accept them for that business and confirm you may bind it. You must be at least 18 years old.

Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders. Dodo Payments handles payment, sales tax or VAT, and invoices, and we issue refunds through it. When you buy a subscription, the purchase is also governed by Dodo Payments' Buyer Terms.

2. The service

dmswift lets you run your Facebook Page and Instagram professional account from your own AI agent, and gives you a customer inbox on Meta's official APIs that only replies to people who wrote to you first. You can, for example, ask an AI agent you use (Claude, ChatGPT, or an agent connected to WhatsApp) to "create a comment campaign for my latest video and send me the stats", and it does that through the dmswift API and MCP server.

Features include: keyword replies and a private reply to people who comment on your posts; an inbox for messages people send your Page or Instagram account; publishing and scheduling posts, reels, carousels and stories; comment moderation; insights; contacts; follow-up messages to people who opted in or wrote first; team seats; and an API, MCP server and OAuth connections for AI agents.

dmswift works only through Meta's official APIs, on Pages and Instagram accounts you connect and are authorized to manage. dmswift is independent and is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc.

3. Your account

  • You sign in with Google (or a password where we offer one). Keep your sign-in and any API keys secure; activity under your account and keys is your responsibility.
  • Give accurate information, and connect only Pages and Instagram accounts you have the right to manage.
  • If you invite team members, you are responsible for what they do in your account and for the role you give them.

4. Plans, trial, renewal and cancellation

  • Prices. Plans and their limits are listed on our pricing page. Dodo Payments adds sales tax or VAT where it applies and shows the final price before you pay.
  • Trial. During early access, new accounts get their first month free, with no card. Outside early access the standard trial is a 7-day trial of the Pro plan. Either one is given once per person, business, Page and Instagram account. Trial accounts have lower sending limits than paid Pro. No payment card is needed and you are never charged for the trial. When it ends, unless you subscribe, the account is paused: automations, campaigns, broadcasts, sequences, AI replies, scheduled posts and API and agent access stop. You can still sign in, view and export your data. Subscribing resumes it.
  • Billing and renewal. Paid plans are billed in advance, monthly or annually. A subscription renews automatically at the end of each period at the then-current price until you cancel. We will tell you at least 30 days before a price change applies to your renewal.
  • Founding offer. The first 100 customers who subscribe to Pro under the founding offer pay $39 per month for as long as that subscription stays active without interruption.
  • Upgrades and downgrades. An upgrade takes effect immediately and is charged pro rata for the rest of the period. A downgrade takes effect at the end of the current period.
  • Cancellation. You can cancel at any time in Settings › Plan or from the link in your Dodo Payments receipt. Cancellation stops future renewals; your plan stays active until the end of the period you paid for, then the account is paused as described above; nothing is deleted.
  • Failed payments. If a renewal payment fails, your plan stays active for a 7-day grace period while Dodo Payments retries the payment. If it still fails, the account is paused as described above; nothing is deleted.
  • Paused accounts. A paused account with no subscription for 12 months may be deleted after 30 days' notice by email.
  • Refunds. Your first payment comes with a 14-day money-back guarantee, once per customer; renewals are not refunded. See our Refund Policy, including its exception for accounts closed for abuse.

5. Usage limits

Each plan includes limits on channels, messages, campaigns, posts, API keys, seats and agent actions, shown on the pricing page and in Settings › Plan. An "agent action" is a write request made with an API or MCP key (for example publishing a post or replying to a message); reading data does not count. Contacts are never metered. "Unlimited" means unlimited for normal use of one business or, on the Agency plan, the client workspaces it includes; we may contact you if use is far outside that pattern. When a limit is reached, the related action pauses until the next period or an upgrade.

6. AI agents, the API and MCP

  • You may connect your own AI agent to your account with an API key, an OAuth connection or our MCP server. Everything an agent does through your account is done on your behalf and is your responsibility, exactly as if you had done it in the dashboard - including content it publishes and messages it sends.
  • We limit what agents can do: each key has the scopes and channels you choose, daily caps (by default 15 publishes, 30 comments and 100 direct messages per key per day), and an optional "Ask me before anything is published" setting that holds actions for your approval. Agents can reply to direct messages only inside Meta's 24-hour messaging window, never while a person on your team has taken over the conversation, and cannot send broadcasts.
  • AI output can be wrong. Review what your agent does, and turn on approvals if you need them. We may suspend a key that is misused or that endangers your channels or our platform.
  • Built-in AI features run on an AI provider dmswift uses, on plans that include them, within your plan's monthly allowance; plans sold as unlimited are subject to fair use. If you add your own key from an AI provider instead, the relevant text is sent to that provider under its terms, and its charges are yours.
  • Your agents and automations are also bound by the Acceptable Use Policy, including its rules on safeguards and on telling people when they are talking to an automated system or AI.

7. Acceptable use

Your use of dmswift, directly or through any agent, integration or team member, is governed by our Acceptable Use Policy at dmswift.com/acceptable-use. It forms part of these terms. A breach of it is a material breach of these terms.

8. Your content and your audience's data

You keep all rights to your content. You give us the permission we need to store, process and send it to provide the service. For the people who interact with your Pages and accounts, you are the controller of their data and we process it on your instructions, as described in our Privacy Policy, which forms part of these terms. You are responsible for having a lawful basis to process that data and for telling your audience how you use it.

9. Meta and other platforms

dmswift depends on Meta's platforms and APIs. Meta may change, limit or withdraw features, permissions or access, or restrict your Page or account; we are not responsible for Meta's decisions. If you disconnect a channel, or remove our app in your Facebook settings, its data is kept for 90 days in case you reconnect and then deleted automatically.

10. Our rights

We own the service, its software and its brand. These terms give you a right to use the service while your account is active; they do not transfer any intellectual property to you. If you send us feedback, we may use it freely.

11. Availability

We work to keep dmswift available and reliable, but we do not promise that it will be uninterrupted, error-free or always compatible with Meta's platforms. We may perform maintenance and change or discontinue features; if we discontinue a paid feature you rely on, we will tell you in advance where we can.

12. Suspension and termination

You can stop at any time. Deleting your account (Settings › Data › Delete account) cancels your subscription and erases your data immediately, except the limited records described in our Privacy Policy. We may suspend or close an account, or a key, for a material breach of these terms, non-payment, a security or fraud risk, conduct that puts Meta's platforms or other customers at risk, or where the law requires it. Except for breaches of the Acceptable Use Policy, security or fraud risks, requests from Meta, and legal requirements, which we may act on immediately, we will warn you first where reasonable and give you a chance to fix the problem. Unless the law or Meta forbids it, you can still export your data from a paused or suspended account.

13. Disclaimers and limitation of liability

The service is provided "as is" and "as available". To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data, goodwill or Page access, including losses caused by Meta's actions or by what your AI agent did. Our total liability for any claim relating to the service is limited to the amounts you paid for the service in the 12 months before the claim arose. We are not liable for losses caused by a suspension or termination under the Acceptable Use Policy, or by actions Meta takes against your Pages or accounts. Nothing in these terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

14. Indemnity

If you use dmswift for a business, you will defend and compensate us for claims, fines, statutory damages and reasonable legal costs that third parties bring, including your audience, Meta and authorities. This covers claims arising from your content, your messages, your links, the actions of your agents and team members, or your breach of these terms, the Acceptable Use Policy or Meta's terms. For messages sent through dmswift, you are the sender and advertiser under anti-spam laws such as Israel's Communications Law (section 30A), the US CAN-SPAM and TCPA rules, and EU ePrivacy rules, and you are responsible for any consent they require.

15. Changes to these terms

We may update these terms. For a material change we will notify you by email or in the dashboard at least 14 days before it takes effect. Continuing to use dmswift after that date means you accept the new terms; if you do not, you can cancel and receive a refund under our Refund Policy for any charge made in the previous 14 days. We may update the Acceptable Use Policy with immediate effect as it describes. Other changes to these terms follow the 14-day notice above.

16. Governing law and language

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Jaffa have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring a claim where you live. These terms are written in English; a Hebrew translation is provided below for convenience, and if the two differ, the English version controls.

17. Contact

support@dmswift.com · Privacy: privacy@dmswift.com · Abuse: abuse@dmswift.com · 4 HaKomemiut St., Shomron, Israel