Refund Policy

Last updated: October 21, 2026

14-day money-back guarantee on your first payment

Your first payment for dmswift, monthly or annual, can be refunded in full if you ask within 14 days of the charge. You do not need to give a reason. The guarantee applies once per customer: it covers the first paid subscription of a person or business, not a new one opened after a refund.

Renewals are not refunded. A monthly or annual renewal is not refundable once charged; you can cancel at any time so that you are not charged again. We refund any charge that was made in error, such as a double charge or a charge caused by a fault on our side, and any charge the law requires us to refund.

How to ask for a refund

Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders; it handles payment, tax and invoices, and we issue refunds through it. To request a refund, email support@dmswift.com with the email address you paid with (or your order number). We then issue the refund through Dodo Payments.

The refund goes back to the original payment method. It is usually processed within a few days; your bank may take 5-10 business days to show it. The purchase is also governed by Dodo Payments' Buyer Terms.

What else to know

• Trial. The 7-day Pro trial is free and needs no card, so there is nothing to refund.
• Cancelling. You can cancel at any time in Settings › Plan. Cancelling stops future renewals; you keep your plan until the end of the period you paid for. After the 14-day window, the current period is not refunded, but you will not be charged again.
• Upgrades take effect immediately and are charged pro rata. An upgrade made within the 14 days after your first payment is refunded together with it; a later upgrade charge is not refundable.
• Downgrades take effect at the end of the current period, so no money is owed in either direction.
• Failed payments. If a renewal fails, you keep your plan for a 7-day grace period; if payment still fails, the account is paused (read-only) and nothing is deleted.
• Accounts closed for abuse. The 14-day guarantee is our voluntary promise. It does not apply to a charge on an account we suspend or terminate for a breach of our Acceptable Use Policy, fraud or chargeback abuse, and we do not refund unused time on such an account. This does not limit any refund or cancellation right you have under mandatory consumer law.
• Deleting your account cancels the subscription immediately. If your first payment was made in the previous 14 days, you can still ask for its refund.
• Your statutory rights as a consumer, including under the Israeli Consumer Protection Law, are not affected by this policy.

Contact

support@dmswift.com · Noam Shmuel Nissan, sole proprietor, trading as dmswift · 4 HaKomemiut St., Shomron, Israel